YMCA 2023 Year-End Highlights

SUPPORTING YMCAS

2023 Year-End Highlights YMCA of the USA

YMCA leaders have identified and communicated several key areas where they need increased support from the national office. Y-USA has heard this direction and, in response, focused our efforts and resources in these three priority areas:

Financial Resources for YMCAs

Identified 29 leading practice areas to be led by national staff. Resources already are available in most areas, and Y-USA launched 15 activation cohorts for YMCAs.

More 2023 Highlights

Responding to YMCA PRIORITIES

Learn more: Praesidium Accreditation

LEADING PRACTICE AREAS

Learn more: YESS

Began serving 19 associations through YMCA Enterprise Shared Services (YESS). Active lines of service include human resources, finance, customer experience, risk management and information technology.

Enabled 103 Ys to begin the Praesidium Accreditation process to strengthen their child protection practices.

Small and Mid-Size

Mid-Major

Total

Launched new forums for gathering CEO feedback: Quarterly CEO Town Halls A 13-member CEO Advisory Council

A 13-member CEO Advisory Council

Forum

Quarterly CEO Town Halls

Forum

2,800

Activated more than

who sent 12,800+ messages

4 months early

by simplifying the Annual Reporting process for YMCAs with the new Data Collection Hub.

Delivered Movement Insights

750 staff and volunteers

in futures thinking to explore and define a bold, shared vision for the future of the Y.

Engaged more than

330

to advance YMCA federal legislative priorities.

Along with YMCA and Alliance leaders, conducted more than

congressional meetings

Y ADVOCATES

hover to See EXAMPLE

Activated advocates to share op-ed in Newsweek by Y-USA CEO Suzanne McCormick urging Congress to support supplemental child care funding.

Throughout 2023, Y-USA has prioritized trust building and transparency by communicating about how we are focusing our efforts and resources to help strengthen YMCAs and our Movement. As the year comes to an end, we want to highlight some of our biggest accomplishments toward that goal.

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Responding to YMCA Priorities

Delivered new and improved third-party payor opportunities for YMCAs by supporting: Direct contract agreements with Medicaid Managed Care companies in 12 states, benefiting nearly 100 Y associations. Many more contracts are in progress. Contracts pay for Y memberships and, in some cases, additional services like evidence-based health programs, child care and swim lessons. Renegotiations for more than 20 Y alliances and associations with several companies like Optum and FitOn.

Regranted more than $21.5 million in funds secured through national partnerships to 426 Y associations.

Learn more: National Partnerships

Provided more than $600,000 in scholarships and fee waivers to support YMCA staff and volunteer attendance at the 2023 General Assembly and ME@GA.

Received an A- / Stable Issuer Credit Rating from S&P Global Ratings, a signal to donors and partners that Y-USA effectively and responsibly manages funds to support YMCAs in meeting the needs of their communities.

Responding to YMCA Priorities

Completed more than 2,300 projects and light consults for YMCAs.

38%

& earned an NPS of 86

Y-USA completed

& earned an NPS of 83

Alliances completed

19%

& earned an NPS of 69

Hubs completed

42%

Services and Support for YMCAs

Staff Recruitment and Leadership Development

Responding to YMCA Priorities

Facilitated the completion of more than 116,000 courses and certifications by YMCA staff and volunteers, including:

attended by more than 500 staff

Principles & Practices,

82,000+

eLEARNINGS

1,965

Leadership Certifications

50,000

Secured free access to LinkedIn Learning for

YMCA staff and volunteers

3,450

Welcomed

Y staff and volunteers to General Assembly in Atlanta in July

Launched Y-USA’s

new Leadership Advisory Council

with 20 Y leaders from across the Movement

100 Y

New Financial Development training cohort programs for staff from

Associations

29 Y

2 staff recruitment cohorts serving

staff

~100 Y

Engagement of

as potential new faculty and trainers

Click to learn more

NUMBERS AT A GLANCE

Thank you to the YMCA staff and volunteers who engaged with Y-USA to communicate the top needs of YMCAs, solve problems and work collaboratively to move our organization forward in 2023. We know there is much more work to be done, and we look forward to building on our progress and delivering even greater results in 2024. In support of our commitment to increase trust building and transparency, we regularly update our strategic plan and other project progress on the Accountability Portal on Link. There, you’ll also find key organizational data about Y-USA, including budget information, our Workforce Diversity Dashboard, organizational architecture and staff list. Send any questions to support.center@ymca.net. Keep up with Y-USA's latest progress and organizational data by visiting the Accountability Portal on Link.

supported and completed

YMCA CEO searches

supported by Y-USA staff

YMCA crisis situations

400+

YMCAs utilize Y-USA's Sprout Social enterprise solution to plan, manage and measure their social media content and channel strategy

28,650

emails, phone calls and application requests managed by Y-USA’s Contact Center

4,178

participated in 5 national competitive events supported by Y-USA

athletes

5.87

to YMCA.org, with 1.99 million redirected to donate or visit a local YMCA website

22,322

downloaded from Link’s Marketing Community

Files

75,241

plus another 128,343 images downloaded from the Brand Resource Center

marketing assets

million visitors

*All content is as of Nov. 1, 2023.

Associations

Facilitated:

Services and Support for YMCAs

Service Delivery System Net Promoter Scores

Financial Resources for YMCAs

100

Years

Celebrated

of the Short Course Swimming and Diving National Championships

YNAN

Total

$21.5 million

426

54%

of Y associations received a grant

Y associations received a grant

$10.1 million

317

49%

Small and Mid-Size

YNAN

Mid-Major

$3.7 million

75%

$7.7 million

95%

Operational Excellence

Resource Development

Program Excellence

Advocacy Financial Development Marketing

Resource Development

Abuse Prevention & Organizational Risk Board Governance Facility/Property Financial Sustainability Global Social Equity GDEI Foundations

Human Resources IT Leadership Development & Career Mentoring Learning Content Development Multicultural Leadership Development Strategic Planning Communications

Operational Excellence

Innovation Anti-Hunger Aquatics Camping Housing Community Workforce Development

Membership Mental Health Newcomer Immigrants Out of School Time Teens

Program Excellence

93%

of YNAN Ys used the service delivery system

94%

of MidMajors used the service delivery system

63%

of SMYs used the service delivery system

Service Delivery System Usage by Y size

397 also attended the preconference event, Multicultural Experience at General Assembly.

Throughout 2023, there were 1,134 attendees at 9 Regional Emerging Multicultural Leadership Experiences hosted at Ys around the country.

Each association’s payment was based on its pro-rata share of Y-USA’s estimate (as of July 1) of total financial support to be paid in 2023.

Distributed one-time payments to Y associations totaling $7.5 million.

28,650

emails, phone calls and application requests managed by Y-USA’s Contact Center

Active lines of service include

human resources

finance

customer experience

risk management

information technology

regranted as of Nov. 1, 2023

Visit Accountability Portal

Million Distributed

$0.5

$7.5

NPS OF

Y-USA completed 38% & earned an

NPS OF

Alliances completed 19% & earned an

NPS OF

Hubs completed 42% & earned an

Small and Mid-Size

Y staff

Activated advocates to share op-ed in Newsweek by Y-USA CEO Suzanne McCormick urging Congress to support supplemental child care funding.

Services and Support for YMCAs

Staff Recruitment and Leadership Development

Financial Resources for YMCAs

Staff Recruitment and Leadership Development

Financial Resources for YMCAs

Services and Support for YMCAs

Y-USA Advisory Summit

Launched new forums for gathering CEO feedback: Quarterly CEO Town Halls A 13-member CEO Advisory Council Y-USA Advisory Summit